Effective: September 22, 2026 · Last updated: November 10, 2026
Privacy Policy
Infrawise LLC is committed to protecting the privacy of coaches and athletes. This policy explains what we collect, how we use it, and the choices available to you.
1. Who We Are
Infrawise LLC ("Trackwise," "we," "us," or "our") provides a software-as-a-service platform that helps running and track coaches plan weekly training by group, and lets athletes log their runs against that plan (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. It applies to our website and to the Service. If you have questions, contact us at privacy@infrawiseai.com.
2. Who This Policy Covers
• Coaches and staff — people who create a team account and manage plans, rosters, and sessions. • Athletes — people invited by a coach to view their plan and log their training. • Visitors — people who browse our website. A coach or organization that invites athletes controls that team's data. We process it on their behalf to provide the Service.
3. Information We Collect
a. Account information. Name, email address, team name, role (coach, staff, or athlete), and when your account was created. b. Training information. Weekly plans, workouts, mileage targets, race entries, and notes entered by coaches. c. Activity logs. Runs athletes log, such as distance, time, rep splits, notes, and shoe mileage. If you connect Garmin, COROS, or Amazfit (Zepp), we import the activities you authorize. If you connect Strava, we show your Strava activities without importing them (section 11). d. Usage and device information. Log data such as IP address, browser type, pages viewed, and timestamps; the days you use the Service and whether you use it on the web or in our mobile app; and whether syncs with the apps you connect succeed. e. Communications. Records of support requests and other messages you send us.
4. How We Use Information
We use information to: • Provide and operate the Service, including showing plans and logged training to the right people on a team; • Communicate with you about your account and Service updates; • Secure the Service and prevent fraud and abuse; • Understand how the Service is used, such as how many people use it each day, week, and month, how coaches and athletes use its features, and how well connected apps sync, reported to us only as aggregated totals that do not identify any individual; • Improve the Service using aggregated, de-identified data that does not identify any individual; • Comply with legal obligations and enforce our agreements. We do not use athlete training data for advertising.
5. Minors
The Service may be used by teams that include athletes under 18. Coaches and organizations that invite minors are responsible for obtaining any required parent or guardian consent. We do not knowingly collect information directly from children under 13 without verified parental consent. If you believe a child under 13 has provided information without consent, contact privacy@infrawiseai.com and we will delete it.
6. Subprocessors
We use third-party service providers to host and operate the Service. The current list is at https://trackwise.run/subprocessors. Each is bound by confidentiality and data-protection obligations.
7. How We Share Information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only: • Within your team, according to the roles and visibility settings the coach configures; • With subprocessors that help us run the Service; • When required by law or to protect the rights and safety of Trackwise, our users, or others; • In connection with a merger, acquisition, or sale of assets, subject to this policy.
8. Data Retention
• Team data (plans, workouts, logged runs, race entries) is kept while the team account is active and deleted within 90 days after the account is closed. • Account information is kept while your account is active and deleted within 90 days after it is closed. • Usage logs (section 3.d) are kept for up to 31 days. Aggregated totals that identify no one may be kept longer. • Legal and billing records are kept for the periods required by law. Coaches can delete individual athletes and their data from the team at any time.
9. Security
We use commercially reasonable technical and organizational measures to protect information, including encryption in transit and at rest and role-based access controls. No method of transmission or storage is completely secure. If we confirm a security incident affecting your data, we will notify you without undue delay.
10. Your Choices and Rights
You can delete your account yourself in the app or on the website (https://trackwise.run/delete-account explains how and what is removed), and access, correct, or delete your information by contacting privacy@infrawiseai.com. Athletes can ask their coach to remove them from a team, or contact us directly. Depending on where you live, you may have additional rights under laws such as the CCPA. We will not discriminate against you for exercising them.
11. Data from Strava
If you connect Strava, we read the activities your Strava privacy settings let apps see: each one's name, sport, start time, distance, time, elevation, heart rate, and recording device. Strava notifies us when you add, change, or delete an activity, and we read Strava when you open your training. • We keep Strava data only in a temporary cache, for at most 7 days. Our database's automatic backups, which we keep for 30 days to recover from failures, can still hold a copy for up to that long; we never restore Strava data from them. • We show it to you and, only if you choose to share it, to the coaches of your teams. Teammates, friends, and people viewing your public profile never see it. You can stop sharing at any time on your Account page; your coaches stop seeing it the next time their page loads. • We never use Strava data, even aggregated or de-identified, for analytics, to improve the Service, in computed statistics, or in any AI feature. We compare an activity's start time, duration, and distance with your stored activities only to avoid showing the same run twice. • An activity you delete on Strava is removed from our cache as soon as Strava tells us, and otherwise within 7 days. • You can disconnect Strava on your Account page or in Strava's settings. We then delete the Strava data in our cache at once, and everything else within 30 days (notes you added to a Strava activity keep only its Strava id); write to privacy@infrawiseai.com to ask for written confirmation. • Strava collects data about how its service is used through Trackwise under its own privacy policy at https://www.strava.com/legal/privacy.
12. Data from Garmin
If you connect Garmin, Garmin sends us the activities you authorize after each sync of your device: each one's sport, start time, duration, distance, pace, heart rate, laps, route, and the device that recorded it, with its activity file. • We use Garmin data only to show your activities in your training log, to you and to the coaches and teammates your team roles and privacy settings allow, each marked as coming from your Garmin device. We compare an activity's start time, duration, and distance with your other sources only to avoid showing the same run twice. • If you or your coach send a planned workout to your Garmin device, we send that workout to Garmin. • We never sell Garmin data or share it with advertisers or data brokers. Only the hosting providers listed at https://trackwise.run/subprocessors store it for us, and no other third party receives it. • AI features. We may offer features that use artificial intelligence to analyze your training. An AI feature processes your Garmin data only after you give explicit consent to it, and you can withdraw that consent at any time on your Account page, after which it stops using your Garmin data. We never use Garmin data, or anything derived from it, to train, evaluate, or improve AI models. • You can delete any activity in your training log at any time, and you can access, correct, export, or delete your Garmin data by writing to privacy@infrawiseai.com. • You can disconnect Garmin on your Account page or in Garmin Connect. We then stop receiving your activities; those already imported stay in your log until you delete them or your account (section 8).
13. Changes to This Policy
We may update this policy from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice.
14. Contact Us
Infrawise LLC 708 Haviland Dr, Bryn Mawr, PA 19010 Email: privacy@infrawiseai.com