Effective: September 22, 2026 · Last updated: October 13, 2026
Terms of Service
These terms explain the rules for using Trackwise, what you can expect from us, and what we expect from you.
Agreement
These Terms of Service ("Terms") govern your use of the Trackwise website and Service provided by Infrawise LLC. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a club, school, or other organization, you confirm you are authorized to bind that organization.
1. The Service; Early Access
Trackwise helps running and track coaches plan weekly training by group and lets athletes log their runs. The Service is currently offered as early access. Features may change, and the Service may be unavailable from time to time.
2. Accounts and Team Members
You are responsible for your account credentials and for activity under your account. Coaches are responsible for who they invite to a team and for configuring what each member can see.
3. Athletes and Minors
If you invite athletes under 18, you are responsible for obtaining any parent or guardian consent required by law or by your organization's policies before they use the Service.
4. Not Medical Advice
The Service helps organize training information. Mileage targets, paces, and workout prescriptions are informational only and are not medical advice, diagnosis, or treatment. Coaches and athletes remain responsible for training decisions and should consult qualified professionals about injuries or health concerns.
5. Acceptable Use
You agree not to: • Use the Service to harass, harm, or discriminate against anyone; • Upload content you do not have the right to share; • Attempt to access other teams' data or interfere with the Service's security; • Reverse engineer or resell the Service without our written permission.
6. Fees
The Service is free during early access within the published limits. If we introduce paid plans, we will give you advance notice, and you will not be charged unless you choose a paid plan.
7. Your Content
You own the plans, notes, and other content you put into the Service ("Your Content"). You grant us a limited license to host and process Your Content only to provide and improve the Service, as described in our Privacy Policy at https://trackwise.run/privacy-policy.
8. Our Intellectual Property
The Service, including its software, design, and branding, is owned by Infrawise LLC and protected by intellectual property laws. These Terms do not give you any rights to our trademarks.
9. Connected Apps and Strava
You can connect apps such as Strava to the Service. Your use of a connected app is governed by that app's own terms, and the app may stop providing data to the Service at any time. Trackwise is not affiliated with or endorsed by Strava. Activities from Strava are shown, not stored: we cache them for at most 7 days, so the Service is not a backup of your Strava training. Your coaches see your Strava activities only if you choose to share them, and you can stop sharing at any time on your Account page. How we handle Strava data is described in section 11 of our Privacy Policy at https://trackwise.run/privacy-policy.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, Infrawise LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any injury arising from training decisions made using the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or $100 if you have not paid us.
12. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate accounts that violate these Terms. On termination, we will delete team data as described in our Privacy Policy.
13. Changes to These Terms
We may update these Terms from time to time. For material changes, we will provide notice before they take effect. Continued use after the effective date means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules.
15. Contact
Infrawise LLC 708 Haviland Dr, Bryn Mawr, PA 19010 Email: legal@infrawiseai.com